CMS drives down customer care costs while controlling all facets of broadband service delivery and deployment. CMS provides a complete view of the subscriber’s digital home, including real-time diagnostics while reporting thousands of parameters northbound to the service provider.

We Wrote the Book

Anticipating the need for standardization in communication between intelligent CPE and network operations, 2Wire published the Open Gateway Management Protocol (OGMP). That protocol formed the basis for the TR-069 standard enacted by the DSL Forum.

Millions Under Management

CMS currently manages millions of intelligent gateways, modems, and set-top boxes. It is the industry’s leading solution because its time-tested technology helps providers achieve the highest quality service and delivery levels.

Measure, Analyze, Optimize

CMS delivers an unmatched depth of actionable insight into your subscriber base. Set CMS to gather data from CPE on thousands of variables and parameters. Easily integrate collected data into your own systems to analyze and optimize the key drivers for your business. Standard APIs enable you to integrate data collected by CMS into many OSS and BSS applications such as CRM, Customer Care, provisioning, and inventory management systems.

Manage Any CPE, Any Application

CMS is industry compliant with TR-069, TR-098, TR-104, and TR-106 communication protocols. CMS can be used for basic broadband data, VoIP, IPTV, or Fixed-Mobile Convergence (FMC)/dual mode services. And, CMS can manage third-party devices on the subscriber’s home network. This can help subscribers and Customer Care technicians quickly identify, diagnose, and resolve home network issues.

Upgrade CPE Remotely With Just a Few Clicks

Firmware Upgrade Manager dramatically simplifies the process of upgrading CPE. Simply load update files onto your servers and with just a few clicks, push the update quickly and easily to thousands of subscribers’ gateways. The update process is invisible to the end-user, reducing support calls related to installation and troubleshooting. Advanced control features allow you to specify how, when, and to which CPE updates are sent, giving you tight control over every part of the update process.

Reduce Customer Care Costs

When employed in customer support scenarios, CMS performs real-time diagnostic checks on all CPE in the digital home, rapidly pinpointing problem areas while eliminating the need for tedious troubleshooting questions and routines. Quicker, more effective calls mean big savings for service providers.

Increase Customer Satisfaction and Reduce Call Handling Times

Gain deep insight into subscribers’ environments in an instant using the CMS built-in business rules engine. The engine collects current, live information from CPE and analyzes it to provide a clear assessment of the device. Set the engine parameters to collect data on your top call drivers, for example, and representatives can quickly pinpoint issues - a “green light” indicates all is well, while a “red light” flags a potential problem – making diagnosis and resolution quick and painless for your subscribers.